Frequently Asked Questions

On our online shop you can pay by bank transfer, PayPal and any credit card, including prepaid. Credit Card payment is made through PayPal: in this case you do not need to be a PayPal member to finalize the payment, you will just use your card information to finalize the order. For payment by bank transfer you can use the following references:

Bank Coordinates
Name holder Forpen s.r.l.
UNICREDIT BANK
IBAN: EN 34 E 02008 62770 000103575897
SWIFT: UNCRITM1R06

Please remember to include your first and last name as a reference in the reason for the transfer.

Yes! you can make a return within 14 days of receiving your order by sending an email to assistenzaclienti@forpen.it with all the information needed to process your request. For more information on how to make a return, please read the dedicated section.

Yes, you can make the return at our stores with the receipt inside the package you received and within 14 days after delivery of the goods. In the stores, it is possible to exchange goods, but not to receive a cash refund.

Yes, in order to receive a refund for items purchased online, you must follow the online return procedure by shipping the purchased merchandise via courier to our Saonara location. After verifying the condition of the items we will proceed to make the refund by crediting the total amount directly to the payment method used for the initial transaction.

Yes, we can also ship our garments abroad. A surcharge may be applied for shipping costs so we suggest you contact our customer support via WhatsApp at +39 351 5707047.